CUSTOMER CARE POLICY

1. Customer Satisfaction Guarantee:

   • We guarantee the authenticity and quality of all our antique products. If for any reason you are not satisfied with your purchase, you may return it within 14 days for a full refund or exchange.

2. Responsive Customer Support:

   • Our customer support team is available via email during business hours to assist you with any inquiries, concerns, or assistance you may need.

3. Clear Communication:

   • We promise clear and transparent communication regarding product descriptions, pricing, shipping, and returns policies to ensure a smooth shopping experience.

4. Secure Payment Options:

   • We prioritize the security of your payment information. Our online payment gateway is encrypted to safeguard your personal and financial details.

5. Fast and Reliable Shipping:

   • We strive to process and ship orders promptly. All items are carefully packaged to ensure they reach you in their original condition.

6. Careful Packaging:

   • Each antique item is meticulously packaged to prevent damage during transit. We use appropriate materials and techniques to protect delicate items.

7. Quality Assurance:

   • We thoroughly inspect each antique piece before listing it for sale to ensure its quality and authenticity. However, if you receive a damaged or misrepresented item, please contact us immediately for resolution.

8. Privacy Protection:

   • We respect your privacy and are committed to protecting your personal information. We do not share your details with third parties without your consent, except as required for order fulfillment or legal obligations.

9. Feedback and Improvement:

   • We value your feedback and are continuously striving to improve our services. Please feel free to share your suggestions, comments, or concerns with us so we can enhance your shopping experience.

10. Fair Pricing:

    • Our pricing is fair and competitive, reflecting the value and uniqueness of each antique item. We do not engage in price gouging or deceptive pricing practices.

11. Environmental Responsibility:

    • We are committed to environmental sustainability. Whenever possible, we use eco-friendly packaging materials and support ethical sourcing practices.

 

These policies aim to ensure a positive and satisfying shopping experience for our valued customers. If you have any questions or require further assistance, please don't hesitate to reach out to our customer support team.